CANCELLATION / RETURN POLICY
We want to thank all of our clients for choosing Redd’s as you have been instrumental in our growth. Each day, we are reminded of what a privilege it is to serve the Austin community and our clients grooming needs. We respect and value your trust to schedule an appointment with us and want to make sure we most respectfully and appropriately remain available for your needs.
At Redd’s we understand that schedule conflicts and last minute changes are necessary at times, we respectfully ask for 24 hour’s notice for any cancellation request. Appointments cancelled within 2 hours of the schedule time will result in a charge of 50% of the original service fee to be charged at the time of your next visit or to your credit card or gift card on file.
An appointment that is deemed a “No-Show” will be charged 100% of the scheduled service fees to be paid during your next visit. If 3 appointments have been “No Showed” you will be unable to schedule any future appointments ahead of time but we would welcome you as a walk in guest at your convenience.
Our Barbershop team will provide courtesy confirmation calls 24 to 48 hours in advance to ensure your appointment still fits within your schedule. Ultimately, it remains our guest’s responsibility to keep their appointment times and update us if there are schedule conflicts or changes to your contact information on file.
At Redds Barbershop we are committed to excellence and the satisfaction of our members without exception. If a service is performed and the client feels unsatisfied we will always invite the client or member back to the barbershop for us to reperform the services and ensure your satisfaction. All sales are final both in the barbershop and our online membership portal, however a Redds Barbershop member can cancel their monthly subscription at any time following the 3 month introductory period.